ICC Sydney Customer Service Desks are located at the ground level of the convention centre and Level 2 of both the theatre and the exhibition centre. Customer service staff assist delegates and visitors with information on in-house events and services, local attractions, dining experiences, arts and cultural attractions, shopping and transportation. Operating hours are based on event requirements.

The ICC Sydney have released a comprehensive EventSafe Operating Guide which can be accessed here: https://www.iccsydney.com.au/Eventsafe.

All Emergency services need to be coordinated through the Event security to ensure that the emergency vehicles are given the correct information. All security staff are qualified in First Aid procedures. For any first aid requirements please visit security on the show floor or go to the Organiser’s office where security can be contacted.

In the event of an emergency, one of two alarms may sound:

• Alert alarm – “Beep! Beep! Beep!” This is a warning alarm to notify everyone of a possible emergency. If it sounds, please stand by for further instructions.
• Evacuation alarm – “Whoop! Whoop!” This alarm means all occupants must evacuate. When it sounds, wardens will direct everyone to leave via the nearest exits quickly but calmly, and assemble at the nearest evacuation point where they are to remain until ICC Sydney staff advise that it is safe to return. Download the Evacuation Assembly Points Map and or view the ICC Safety & Security & Safety Video.

Any materials used for construction of your stand or display must conform to the following minimum standards:

• Non-combustible and inherently non-flammable material
• Durable, flame-proof fabric
• Self-extinguishing plastic
• Plywood, hardwood or fibre-board rendered flame-resistant by a process of impregnation acceptable to the Authorities
• The storage of any flammable liquids or fuel within the Exhibition is not permitted.

Fire extinguishers and/or fire fighting equipment must at all times be visible and accessible, and must not be removed from its correct location.

Motor vehicles or other mechanical appliances displayed within the exhibition venue must have a Maximum five litres of fuel (no need to clear fuel from fuel line and engine), their batteries must be disconnected and a drip tray placed under the sump. Areas of the ICC Sydney may require a 3m gap between vehicles. Please be specific with vehicle location. A spare set of keys must be handed to the ICC Sydney and they will be returned at the conclusion of the show. It is the responsibility of the exhibitor to provide a fire extinguisher with any vehicle in the hall and it must be visible on the stand at all times during show open hours.

Should construction of stands or exhibits create a potential smoke-locked area or create an area not serviceable by the existing sprinkler systems, the management of the exhibition venue, may require the smoke detection, emergency lighting, and exit lighting systems to be extended to cover the stand or exhibit areas.

Please notify the Operation Manager if you intend on bringing a vehicle, utilising a naked flame, doing hot work, cooking, or utilising LPG Gas for more information about requirements.

ICC Sydney requires temporary structures built for exhibitions or events to comply with relevant legislation,and are constructed with utmost concern for the safety of the public, employees and contractors.

Due to fire engineering restrictions, the maximum permissible stand height is five (5) metres in the exhibition halls.

When moving and positioning heavy items within the venue, it is important to consider the floor loading of the area and the path available to that area. The Exhibition Centre halls have a floor loading capacity of 20kpa (2000kg/sqm).

Factors to be considered by any person working in any area of the venue include:

• Weight of the item
• Dimensions of the item
• How it will be transported within the Centre
• Weight of any handling device (e.g. forklift)

If unsure about floor loading capacity for the intended use, please advise the Operations Manager before the event, as there may be considerations such as surrounding heavy exhibits that affect the floor loading calculations.

Helium balloons are only permitted as fixed features of a stand or exhibit. Exhibitors must obtain written approval from the venue for the use of helium. The exhibitor will be charged for the removal of any balloons remaining in the halls and for any Fire Brigade call-out costs associated with false alarm calls that are caused by balloons or other exhibition related items tripping the smoke alarm beams.

Please contact the Operations Manager prior to the show if you plan to use helium balloons as part of your display.